We offer a standard one year warranty on workmanship. We can assist you with any questions you have regarding warranties available. [CLOSE]

Southeast Restoration Group is a fully insured licensed general contractor. [CLOSE]

We are a licensed general contractor with continuous operations for over 10 years. [CLOSE]

Call our office to set up an appointment with an SRG estimator. They will assess the damage/repair/remodel to your residence or commercial facility. [CLOSE]

Once your estimate is approved and you have signed an signed authorization form, your file will be turned over to a project manager. He will call you to set up an initial meeting and will begin to schedule work. [CLOSE]

Our office staff can fax email or mail the estimate to you. Pending your insurance company, the homeowner may be required to call them before they will release the estimate. If so, the insurance co will provide you with a copy of your estimate. [CLOSE]

This depends on the amount of repairs and access to the home the homeowner will allow. Frequent travel and limited access to the home will slow the process invariably. The project manager will have a schedule lined up with the homeowner. [CLOSE]

Upon receipt of a signed authorization, your file is turned over to a project manager. He will meet with you, schedule all repairs, handle all questions/concerns you have and see your job through to the end. You will have one contact the entire restoration process. [CLOSE]

We have an entire department dedicated to ensure this process flows smoothly. Your mortgage company holds an interest in your property, therefore they have a valid concern in whether the repairs are completed. There are times your mortgage company will have an inspector out to ensure work was done properly. [CLOSE]

SRG acts as the intermediary in your claim process. Checks issued from your insurance company will be made payable to the homeowner, SRG and your mortgage company. To process your check, we must mail your check with our documents to the mortgage company. If we do not have this information, it stops the process of your claim. [CLOSE]

Repairing your property will regrettably interrupt the normal routine of your pet, however we will do our best to avoid them during the rebuilding process. To ensure the safety and well-being of your animals we recommend placing the animal(s) in an area of the house away from the work zone. It is our goal to finish and get everyone back to normal in a timely manner. [CLOSE]

An authorization form is a contract between SRG and the homeowner agreeing on a set amount of work for a set price. We must have a signed authorization before any work begins. You can email, fax, or mail the authorization form into SRG. Your estimator will leave one with you at your initial meeting. [CLOSE]

Missing. [CLOSE]

Many roofing companies have begun going door to door implying that homeowners have hail damage. The roofers suggest the homeowner report the damage to their insurance company and possibly file a claim. Southeast Restoration Group is a preferred vendor, which means the insurance company will call SRG to go out and confirm the damage that the roofing company has discovered. We are a reputable company and will not take advantage of any party involved in the restoration process. If you do not have damage, then we will not report it as such. We will be happy to come out and check/confirm any damage you feel you may have to your roof. [CLOSE]

This is an unfortunate situation. The best course of action would be to find the roofing company and take this issue up with them. If you cannot locate them you will more than likely have to pay for the repairs out of pocket to get the situation resolved. SRG will gladly send an estimator in our roofing division out to take a look and find the best course of action at no charge to you. [CLOSE]

To ensure that your home does not suffer further damage, you will need to stop the water source. At SRG, our objective is to minimize damage; therefore a tarp is effective in accomplishing that. Remember, a tarp is only a temporary solution. [CLOSE]

It is a possibility; although we have seen cases where one roof is damaged and the other not. We will gladly send our HAAG Certified Roof Team out for an inspection. All insurance companies have different standards when it comes to “coverable” damage; scheduling our estimators to meet with your adjuster on site is an option we would be happy to oblige as well. [CLOSE]

Your first call, of course, should be to your local authorities. SRG is available immediately to board up and secure any/all vulnerable situations you find yourself in. [CLOSE]

In most cases a mitigation company will be assigned to you by your insurance company to do moisture readings and ensure that the environment is not accommodating to mold and mildew before any structural repairs can begin. We will work closely with your mitigation company and get everything back to normal as quickly as possible. [CLOSE]

SRG will dispatch an emergency crew out to your property to secure your home. An estimator will follow and get an estimate for repair written and sent to your insurance company. [CLOSE]

SRG will get an emergency crew on site FAST to remove the tree and board up/ tarp any area exposed to the elements. We can handle all repairs/damage the tree caused. [CLOSE]

Most likely the fire department and local authorities have been to your home at this point. In this situation, we will meet your adjuster on site to discuss and agree on an estimate for repair, in most cases. We will gladly assist you in any way possible to make this situation run smoothly. We are here to help restore your life to pre-fire condition. Let us know what we can do to help you. [CLOSE]

Please call SRG to discuss your options in this case. We are here to help. [CLOSE]

SRG is available to come out and try to locate the water source. Even though we are not a leak detection company, there are times the source is very apparent /evident. In difficult situations another company will be called in to locate the leak. We can then repair the water source before we take on the damage the water has caused. [CLOSE]

In some cases, your floors will be salvageable or sometimes replacing is a better choice. Our estimator will know which option best fits your situation. [CLOSE]

If you see water spots on your ceilings and/or walls, you have a water leak. You’ll need to have our roofing inspector out to try and locate the problem. He may see that a tarp is needed to prevent further damage. If not, he will simply turn an estimate for repair into your insurance company. Repairs will begin shortly after the estimate is approved. [CLOSE]

It seems you may have a water leak that is affecting your subfloor. We will need to have our estimator out to assess the situation. If not handled, this situation could expand to other areas and cause greater damage to your home that could have been prevented. [CLOSE]

We are able to handle any and all repairs and remodel you have. It is common for SRG to do work not pertaining to the original claim. We will be more than happy to assist you with any work you would like to have done. [CLOSE]

We can assist you with any and all of your construction needs. We are not limited to restoration and insurance work. Call our office and let the receptionist know you would like to schedule for an estimator to give you a price on remodel work. [CLOSE]